I cringed when I read this. You always feel for the victims of these types of reflexology sessions. But funny enough this isn't the worst session I have heard of. The worse session I heard of was somewhere in Texas where the reflexologist smoked cigerettes with her clientele while watching soap operas on the tv.
I always tell reflexologists to imagine they are the client and listen to what you are saying to them, Is it calming and relaxing or are you being clueless.
Think about it.